Open iT Admin Portal – Health Check

Health Check #

Health Check contains tasks used for troubleshooting and managing the installed Open iT Client.
To run specific or multiple task/s:

  1. Choose the health task(s). Once selected, the check icon will change to a number icon indicating the order of task execution.
  2. Provide the required information.
  3. Click Run.
    The result of the triggered job(s) will be displayed in the result viewer.

Task List #

DescriptionRequired ParameterCommandTask
This task downloads and updates the configuration files in the client.openit_apicontroller.exe -t download_distDownload configuration from server
This task downloads all the configured sources of collection from the server.openit_apicontroller.exe -c apicontorller-one.conf -t get_user_configDownload user config
This task downloads a specified directory from the client.dir - the valid directory referenced to the $ROOT_DIR of the Open iT Client (e.g., Configuration/Componentsdir /s/o-d “%ROOT%/{dir}”Get a list of files in
the given Open iT
directory
This task deletes a specified file in the provided directory from the client.dir - the valid directory referenced to the $ROOT_DIR of the Open iT Client (e.g., Configuration/Components) file - the name of the file to delete (e.g., autodetectlmx)del /f /q “%ROOT%/{dir}/{file}”Delete the given
Open iT file
This task restarts the Open iT Client service.net stop OpeniTClient && net start OpeniTClientRestart the Open iT
Client
This task executes the Open iT License Configuration Builder binary from the client to rebuild all the necessary configuration files for data collection.openit_licenseconfigbuilder.exeBuild license config
This task executes the Open iT License Poller binary from the client to run one polling and test the configuration with debug level 5.openit_licpoll.exe -#1 -d5Run a licpoll test
This task triggers a PowerShell command in the client to show the content of a specific file.dir - the valid directory referenced to the $ROOT_DIR of the Open iT Client (e.g., Configuration/Components) file - the name of the file to show (e.g., autodetectlmx)powershell -command “type ‘%ROOT%/{dir}/{file}’“Show the content of
the given Open iT file
This task shows the X number of bottom lines of the file in the client. This is mainly for showing

the Open iT Client (e.g., Configuration/Components) file - the name of the file to tail (e.g., autodetectlmx) tail - the number of lines from the last line of the file to be shown log files for troubleshooting purposes.
dir - the valid directory referenced to the $ROOT_DIR of This task shows the X number of bottom lines of the file in the client. This is mainly for showing

the Open iT Client (e.g., Configuration/Components) file - the name of the file to tail (e.g., autodetectlmx) tail - the number of lines from the last line of the file to be shown
powershell -command “type ‘%ROOT%/{dir}/{file}’ -Tail {tail}"Tail the content of
the given Open iT file
This task displays all the running process of Open iT from the host machine.wmic.exe get Commandline,ExecutablePath, Name,processed, parentprocessid /FORMAT:csv | findstr openit_*.exeView the running
Open iT processes

Files #

The Files tab allows request and download of configuration and log files from the client for troubleshooting purposes.
To request and download the files:

  1. Hover over the folder tile of the files to request and download.
  2. Click Request to download the files from the client or update the previously requested files.
  3. Click Download.
X