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ServiceNow provides a cloud platform for building and managing automated enterprise workflows, including IT service and asset management.
概要
ServiceNow is a cloud computing company that provides a platform for building and managing automated business workflows. It was founded in 2003 as Glidesoft, Inc. by Fred Luddy, was renamed Service-Now.com in 2006, and is headquartered in Santa Clara, California. It serves customers worldwide.
The platform began with IT service management and help desk functionality and has grown to cover areas such as governance, risk and compliance, audit, business continuity, vendor management and ESG. Additional capabilities include Performance Analytics for reporting and visualization, along with generative AI features.
For IT asset management, ServiceNow’s documentation describes applications to manage software licenses, hardware assets and cloud assets with workflows and lifecycle visibility. Software Asset Management normalizes discovered software data, tracks entitlements, monitors license compliance and SaaS subscriptions, and tracks software spending. Hardware Asset Management covers the life cycle from procurement to disposal, and Cloud Cost Management provides visibility into cloud usage and costs.
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