Integração com o ServiceNow
QKS SPARK Matrix™ Leader 2025
Your ServiceNow SAM Pro Is Blind to Engineering Licenses. Open iT Fixes That.
Engineering firms overspend on idle software every renewal cycle — because SAM Pro does not see engineering license usage. Open iT LicenseAnalyzer™ feeds that data directly into your ServiceNow dashboard, so you can reclaim licenses before the next invoice arrives.
TRUSTED BY ENGINEERING-INTENSIVE ORGANIZATIONS
48%
of software spend is wasted every year at companies with 200+ employees.
Source: Cledara 2025 Software Spend Report
We spend millions on subsurface software. A solution like Open iT is a no-brainer.
— Devon Energy
The Gap in Your ServiceNow SAM Pro
ServiceNow SAM Pro is built for commercial software. It discovers, normalizes, and reconciles your enterprise applications.
But engineering software — Ansys, Autodesk, MathWorks, Hexagon — runs on concurrent license servers that SAM Pro cannot natively reach. That usage data stays invisible.
Every month you wait, idle licenses silently drain budget — and license denials block the engineers who need to work.
Open iT LicenseAnalyzer™ sits on those license servers, collects usage in real time, and delivers normalized, reconciled data directly into your ServiceNow Engineering License Overview dashboard.
You get the full picture. In the tool you already use.
Como funciona
Step 1
Open iT meters your engineering license servers
LicenseAnalyzer™ monitors usage 24/7 across all concurrent license managers — FlexNet, DSLS, LUM, and others — and normalizes the data for ServiceNow SAM Pro consumption.
Step 2
Data flows into your ServiceNow dashboard
The Engineering License Overview dashboard in ServiceNow SAM Pro displays reconciled entitlement data, utilization rates, denial events, and reclamation candidates — all sourced from Open iT.
Step 3
You act on it
Set custom utilization thresholds. Flag idle licenses for reclamation. Identify the most frequently denied products. Stop renewing what no one uses.
Requirements: Open iT LicenseAnalyzer™ v10.2 or higher • ServiceNow SAM Pro • Yokohama or Zurich release
What You Can Do Inside ServiceNow
See software spend against actual usage
Review current expenditures based on reconciled entitlement data. Identify savings from licenses that can be reallocated or dropped — before your next vendor negotiation.
Set custom utilization thresholds
Define the usage floor that makes a license worth keeping. Every license or feature that falls below it is automatically flagged for reclamation — no manual triage needed.
Track specific applications by publisher
Select an application and publisher. ServiceNow shows you which licenses are unused and marks them as reclamation candidates, so you know exactly what to cut.
Prevent denials — and the downtime they cause
See which products generate the most license denials and which users are affected. Act before a blocked engineer loses a billable hour.
What Each Platform Contributes
Together, ServiceNow SAM Pro and Open iT LicenseAnalyzer™ give you complete software asset visibility — commercial and engineering — in one dashboard.
ServiceNow SAM Pro
Commercial software management
Discovers and normalizes commercial software
Identifies and reconciles software entitlements
Discovers platforms and consumption
Optimizes and shares software asset information
Recommended Add-on
Open iT LicenseAnalyzer™
Engineering license intelligence
Meters concurrent license usage
Analyzes and normalizes license denials
Simulates alternative license agreements
Determines active vs. inactive usage patterns
Flags idle licenses for reclamation automatically
Sends proactive alerts for license optimization
Visualizes usage and workflow patterns
Configures automatic optimization of inactive licenses
Trusted by Engineering-Intensive Organizations
Open iT Software has helped us manage costs as we expand the business. It meters usage 24/7, always hard at work for us, analyzing and providing data for optimizing our software resources, even as we reduce or expand our activity levels. This is not a once-a-year job.
Dan Shearer
Manager Technology Enhancement
Burlington Resources
Open iT’s solution in conjunction with their professional services group have allowed us to manage complex licensing models, like Hexagon ISL, in order to continue to optimize license consumption.
Michael Allen
Director of Engineering Technology
Burns & McDonnell
When Newfield looked for information regarding its license usage, Open iT’s technology, support and personnel were heads and shoulders above the rest of their industry peers.
Jim Day
Geoscience Systems Manager
Newfield Exploration
I am personally very satisfied — it sure is a perfect match. It served its purpose and I can say that Open iT is a reliable solution provider that I will recommend to others.
Yuly Supriyaddi
IT Manager
Saka Energi
See Customer Stories
Devon Energy
Reduz as despesas de software em 20% através da Optimização da Utilização da Licença
Chiyoda Philippines
CPh Constrói Software Optimização Sucesso com Dados de Utilização Confiáveis
TotalEnergias
Reduziu os seus custos de software de E&P em 39% na sua aplicação mais dispendiosa
Perguntas mais frequentes
What is the Open iT + ServiceNow integration?
Open iT LicenseAnalyzer™ feeds engineering software license usage data into ServiceNow SAM Pro. It extends SAM Pro’s visibility to cover concurrent engineering licenses — Ansys, Autodesk, MathWorks, Hexagon, and others — that ServiceNow cannot natively track.
Who is this integration for?
IT managers, SAM administrators, and procurement teams at engineering-intensive organizations who already use ServiceNow SAM Pro and need visibility into their engineering software spend — particularly for concurrent license management.
What ServiceNow releases are supported?
The Open iT integration is compatible with ServiceNow Yokohama and Zurich releases.
What version of Open iT LicenseAnalyzer™ is required?
Open iT LicenseAnalyzer™ version 10.2 or higher is required for the ServiceNow integration.
Does this integration require ServiceNow SAM Pro?
Yes. The Engineering License Overview dashboard is a ServiceNow SAM Pro feature. A base ServiceNow ITSM license is not sufficient.
Can I set custom license utilization thresholds?
Yes. Users define their own usage thresholds inside the Engineering License Overview dashboard. Any license or feature falling below the threshold is automatically flagged for reclamation — no manual review required.
How does Open iT collect engineering license data?
Open iT LicenseAnalyzer™ connects to concurrent license servers — including FlexNet, DSLS, LUM, and others — and meters usage in real time, without interrupting applications, users, or existing workflows.
How is the integration installed?
The integration is available through the ServiceNow Store. Installation is managed through the ServiceNow instance; no changes to the Open iT server are required beyond version 10.2 or higher.
Will the integration affect my existing ServiceNow workflows?
No. Open iT integrates into your existing IT environment by collecting usage data from current systems without disrupting applications, users, or infrastructure. It complements existing SAM, ITSM, and analytics tools.
You already have ServiceNow SAM Pro. Now see everything in it.
Together, ServiceNow SAM Pro and Open iT LicenseAnalyzer™ give you complete software asset visibility — commercial and engineering — in one dashboard.