ServiceNow Integration
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Your ServiceNow SAM Pro Is Blind to Engineering Licenses. Open iT Fixes That.
Engineering firms overspend on idle software every renewal cycle — because SAM Pro does not see engineering license usage. Open iT LicenseAnalyzer™ feeds that data directly into your ServiceNow dashboard, so you can reclaim licenses before the next invoice arrives.
Trusted by engineering-intensive organizations
We spend millions on subsurface software. A solution like Open iT is a no-brainer.
— Devon Energy
The Gap in Your ServiceNow SAM Pro
ServiceNow SAM Pro is built for commercial software. It discovers, normalizes, and reconciles your enterprise applications.
But engineering software — Ansys, Autodesk, MathWorks, Hexagon — runs on concurrent license servers that SAM Pro cannot natively reach. That usage data stays invisible.
Every month you wait, idle licenses silently drain budget — and license denials block the engineers who need to work.
Open iT LicenseAnalyzer™ sits on those license servers, collects usage in real time, and delivers normalized, reconciled data directly into your ServiceNow Engineering License Overview dashboard.
You get the full picture. In the tool you already use.
How It Works
Step 1
Open iT meters your engineering license servers
LicenseAnalyzer™ monitors usage 24/7 across all concurrent license managers — FlexNet, DSLS, LUM, and others — and normalizes the data for ServiceNow SAM Pro consumption.
Step 2
Data flows into your ServiceNow dashboard
The Engineering License Overview dashboard in ServiceNow SAM Pro displays reconciled entitlement data, utilization rates, denial events, and reclamation candidates — all sourced from Open iT.
Step 3
You act on it
Set custom utilization thresholds. Flag idle licenses for reclamation. Identify the most frequently denied products. Stop renewing what no one uses.
Requirements: Open iT LicenseAnalyzer™ v10.2 or higher • ServiceNow SAM Pro • Yokohama or Zurich release
What You Can Do Inside ServiceNow
See software spend against actual usage
Review current expenditures based on reconciled entitlement data. Identify savings from licenses that can be reallocated or dropped — before your next vendor negotiation.
Set custom utilization thresholds
Define the usage floor that makes a license worth keeping. Every license or feature that falls below it is automatically flagged for reclamation — no manual triage needed.
Track specific applications by publisher
Select an application and publisher. ServiceNow shows you which licenses are unused and marks them as reclamation candidates, so you know exactly what to cut.
Prevent denials — and the downtime they cause
See which products generate the most license denials and which users are affected. Act before a blocked engineer loses a billable hour.
What Each Platform Contributes
Together, ServiceNow SAM Pro and Open iT LicenseAnalyzer™ give you complete software asset visibility — commercial and engineering — in one dashboard.
ServiceNow SAM Pro
Commercial software management
Discovers and normalizes commercial software
Identifies and reconciles software entitlements
Discovers platforms and consumption
Optimizes and shares software asset information
Recommended Add-on
Open iT LicenseAnalyzer™
Engineering license intelligence
Meters concurrent license usage
Analyzes and normalizes license denials
Simulates alternative license agreements
Determines active vs. inactive usage patterns
Flags idle licenses for reclamation automatically
Sends proactive alerts for license optimization
Visualizes usage and workflow patterns
Configures automatic optimization of inactive licenses
Trusted by Engineering-Intensive Organizations
Open iT Software has helped us manage costs as we expand the business. It meters usage 24/7, always hard at work for us, analyzing and providing data for optimizing our software resources, even as we reduce or expand our activity levels. This is not a once-a-year job.
Dan Shearer
Manager Technology Enhancement
Burlington Resources
Open iT’s solution in conjunction with their professional services group have allowed us to manage complex licensing models, like Hexagon ISL, in order to continue to optimize license consumption.
Michael Allen
Director of Engineering Technology
Burns & McDonnell
When Newfield looked for information regarding its license usage, Open iT’s technology, support and personnel were heads and shoulders above the rest of their industry peers.
Jim Day
Geoscience Systems Manager
Newfield Exploration
I am personally very satisfied — it sure is a perfect match. It served its purpose and I can say that Open iT is a reliable solution provider that I will recommend to others.
Yuly Supriyaddi
IT Manager
Saka Energi
See Customer Stories
Devon Energy
Reduces Software Spend by 20% through License Usage Optimization
Chiyoda Philippines
CPh Builds Software Optimization Success with Reliable Usage Data
TotalEnergies
Reduced their E&P Software Costs by 39% on their most expensive application
Frequently Asked Questions
You already have ServiceNow SAM Pro. Now see everything in it.
Together, ServiceNow SAM Pro and Open iT LicenseAnalyzer™ give you complete software asset visibility — commercial and engineering — in one dashboard.