Open iT for Application Managers
Improve Application Access and License Use
Gives Application Managers the data to fix access issues and plan smarter.
Application Managers must ensure users have the access they need while keeping software usage efficient—but without accurate data, license issues become harder to catch and plan for.
Open iT delivers real-time alerts, detailed usage reports, and license insights, enabling Application Managers to resolve access issues, support teams, and plan upgrades with confidence.
Key business challenges application managers face
License Access Issues
Access denials can disrupt workflows and frustrate users. Open iT helps Application Managers stay ahead by tracking license usage and reallocating resources before users encounter issues.
Unclear Application Usage
It’s difficult to support teams when you don’t have visibility into who’s using which apps, and how often. Open iT provides detailed insights into application usage, ensuring that the right people have access to the tools they need.
No Usage Data for Planning
Application managers often make decisions based on guesswork rather than data. Open iT provides real usage trends, allowing for more accurate renewal, upgrade, and budgeting decisions.
How Open iT Helps
Track When, Where, and How Applications Are Used
Open iT provides real-time insights into application usage across teams, ensuring that all tools are used efficiently and effectively.
Free Up Licenses by Identifying Idle or Underused Seats
Open iT helps Application Managers find and release licenses that are underused, improving availability and reducing unnecessary costs.
Alerts for Denials and Long Checkouts
Open iT proactively alerts you to license denials and extended checkouts, helping prevent access issues before they occur.
Analyze Usage Patterns to Support Smarter Planning
Open iT highlights usage trends and peak hours, enabling better planning for renewals, upgrades, and resource allocation.
Back Renewal and Upgrade Decisions with Usage Data
Open iT uses real-time data to provide insights that support smarter renewal and upgrade decisions, ensuring your organization is always aligned with actual needs.
Frequently Asked Questions
Why do users get "license denied" errors when we seem to own enough licenses?
There are two possible causes: too few licenses, or licenses checked out by people who are not using them. A license server cannot tell the two apart. Open iT LicenseAnalyzer™ records every denial (who, which feature, when) and also measures keyboard, mouse, CPU and I/O activity on the user's machine. Put together, the reports show whether you need more seats or need idle seats released. Open iT's documentation puts the idle share at 20–40% of checked-out licenses in typical engineering environments.
How can I see who actually uses an application, not just who checked out a license?
LicenseAnalyzer works in two steps. First it reads your license servers: it polls them every hour at 5-minute samples and parses their logs, so you see who checked out which feature, from which machine and when. Then it watches activity on the user's computer (Windows, Unix or macOS) and separates working time from idle time. The Active vs Inactive per User and Work Ratio reports show the gap for each user and application.
Can idle licenses go back to the pool without users losing their work?
Yes. After an idle period you set, a pop-up warns the user. If nobody responds, Open iT suspends the application, which frees the license and keeps the session as it was, or closes it after an autosave. Suspend matters because reopening Petrel or Ansys Workbench costs an engineer 5–15 minutes. Pre-built autosave scripts cover Petrel, Ansys SpaceClaim and Ansys Workbench. This works with FlexNet, LM-X, IBM LUM and RLM license managers.
Which applications and license managers does Open iT track?
Open iT supports 6,000+ applications across 100+ license managers and 27 cloud and SaaS platforms. Named license managers include FlexNet, Dassault Systemes DSLS, RLM, LM-X, Sentinel RMS, CodeMeter, OLicense and PetEx. Cloud sources include Autodesk Cloud, Bentley Cloud, Esri Cloud, AVEVA Cloud and SOLIDWORKS Cloud. One report covers applications whatever license manager they run on.
How do I decide whether an application needs more licenses at renewal or upgrade time?
Compare three numbers over several months: peak concurrent use, denial count and the share of checked-out time that was active. If peaks hit the license limit and denials are high while activity is also high, you need seats. If denials are high but activity is low, release idle seats first. Open iT LicensePredictor™ projects usage months ahead, so the request rests on a forecast, not a guess.