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How to parse data from Flex products with short license Usage or license Check-out

Key Takeaways
  • Open iT polls FlexNet servers hourly with a 5-minute sample interval, so a license checked out and returned within that window is never detected and will not appear on the License Monitor Portal.
  • Flex log file data captures those short sessions through datatypes 50 (Host User License Use Logfile), 51 (Total License Use Logfile), and 75 (License Logfile Events).

Hourly polling with a five-minute sample interval has a blind spot: a FlexNet license checked out and returned between samples never registers, and short sessions vanish from the License Monitor Portal entirely. The remedy is the Flex log file, which records every checkout regardless of duration — surfaced through datatypes 50, 51, and 75 for reporting. With the Open iT client installed on the license manager and Flex log collection auto-configured by default, most of the plumbing already exists; the remaining work is in the datatype requirements.

Introduction #

Open iT supports FlexNet usage reporting by polling the license servers every hour using a 5-minute sample interval. If the license usage or license checkout duration will be within the 5 minute sample interval (license was checked-out and checked in before next polling) it will not be detected via polling and will not reflect on the License Monitor Portal.

We can use the data from the Flex log file to determine the License Usage even if it has a short  license usage.

The following datatypes can be used to get the reports. Refer to each link for more info

Datatype 50: https://docs.openit.com/core_server/web_interface/data_types/level_1/#host-user-license-use-logfile-50

Datatype 51: https://docs.openit.com/core_server/web_interface/data_types/level_1/#total-license-use-logfile-51

Datatype 75: https://docs.openit.com/core_server/web_interface/data_types/level_1/#license-logfile-events-75

Requirements #

  • Installed OpeniT Client on License Manager
  • Configured Flex Log File Collection (Autoconfigured by default)

Additional Requirements for Datatype 50 and 51 to get the Max in Use and Elapsed Data #

  1. Modify flab.xml located at $Configuration/Components
    • Locate Object count-zero-as-one and change value to count-one,e.g.
      • <Object>
        <Name>count-zero-as-one</Name>
        <Description>How to handle usage lasting less than 1 second (0 seconds): empty value=ignore, ‘count-one’=count only 1 in use for 1 second, ‘count-all’=count all in use for 1 second</Description>
        <Value type=”String”>count-one</Value>
        </Object>
  2. Restart Openit Service in Task Manager
  3. Go to $Data/Archive/Flexpoller and and remove the EVENTS-*.in.gz for the specific dates that you want to correct in the report.
    • You can use this script in PowerShell to delete in multiple dates
      • Get-ChildItem -path “<Flexpoller_directory/year/month/day>”  -Include *<PRODUCT_NAME>-EVENT* -Recurse | Remove-Item
  4. Run the flab binary:
    • C:\Program Files\OpeniT\Core\bin>openit_flab.exe -c “C:\Program Files OpeniT\Core\Configuration\flab.conf” <from date> <to date>
    • Date format is yyyy-mm-dd
  5. Regenerate the datatype needed (50 or 51)

For assistance or further configuration support, please contact your Open iT support team.

For additional references, you may visit our Documentation page.

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