FAQs

What are the license managers supported by Open iT?

There are more than 30 supported license managers.

Open iT constantly adding support for more license managers based on number of customer requests. In addition, customers may request for prioritization of support for any new license manager at an additional cost.

Can Open iT track license denials?

Yes. Furthermore, the advanced denial reporting capabilities of Open iT can normalize spurious denials and distinguish True and False Denials. For triad servers, a “true” denial occurs when a user is denied a license from every license server from which the user had tried to check out a license. On the other hand, a “false” denial occurs when a user is denied a license at the first request, but then receives a license from the second or third license server.

Can Open iT monitor license usage project-wise?

Yes. Open iT has the ability to accurately map usage to company projects using the ID Mapping feature. It works by displaying a graphical user interface (GUI) whenever the user starts an application. This feature provides the ability for the user to record a particular instance of usage of an application to a project.

Does Open iT need fixed port number/s?

There is no need to open ports in Open iT Version 9 and onwards. All network communications now use HTTP/HTTPS protocol.

The Open iT client will communicate to the Core Server using HTTP or HTTPS on default TCP port 8080 or TCP port 443, respectively, and using TCP port 8443 on Analysis Server running on IIS for reporting and web interface.

What database does Open iT use?

Open iT Software Suite has two options for the technology platform: Professional and Enterprise.

Professional includes the Core Reporter which uses a proprietary database. Enterprise includes the Analysis Server, in addition to the Core Reporter, which uses MS SQL Server: Database Engine, Analysis Services and Reporting Services.

Enterprise is an enterprise-grade tool, aimed at high-end users and organizations with complex reporting and analytical needs.

Where do you install Open iT?

The data collectors can be installed on any machine that is targeted for monitoring: servers (license servers, application servers) and workstations. For the Open iT Server, we recommend installing it on a dedicated machine.

What licensing models does Open iT support?

Open iT supports the most popular licensing models including, but not limited to, concurrent (floating) licenses, standalone licenses, named user licenses, host-locked licenses, node-locked, dongle licenses, and many more.

Can Open iT alert on license expirations?

Yes. Proactive alerts can be configured to send e-mail before licenses expire. In addition to email alerts, license expiration warnings are also displayed in the real-time License Monitor Portal.

Does your solution support SAP licensing? 

Yes, Open iT offers the Optimizer for SAP® Licensing – a powerful and complete solution to effectively control an organization’s SAP license usage and efficiently manage SAP licensing costs.

Does your SAM tool support license optimization for all major vendors?

Yes. Open iT support license optimization for all major vendors. Additionally, we offer vendor specific solutions such as the Open iT Optimizer for SAP Licensing and ELP (Effective License Positioning) for Business Apps (Microsoft, IBM) and many more.

Does your tool support licenses on virtual environments?

Yes, Open iT provides visibility of licenses even on virtual environments such as Hyper-V, VMWare, Virtual Box and Citrix virtualization technologies.

Does the solution provide both software and hardware asset management?

Yes, Open iT provides both software and hardware asset management. Open iT can provide gap solutions for more extensive hardware asset management.

What is the source of data?

Open iT has over 20 years of experience in metering applications and utilizes Open iT’s TRUEUse™ Technology to not just parse log files but to utilize data collection and analysis from multiple sources to provide the most comprehensive and accurate usage reporting on the market.

How is the performance of Open iT? Is there any estimated performance data for Open iT?

Open iT data collectors are very small and has very minimal overhead in the customer’s environment. Data collection is designed in a way that will not interrupt busy enterprise environment. Performance on the server side for data processing and reporting varies depending on the number of license servers, applications and users monitored.

What is the optimal hardware and software requirement for Open iT?

The optimal hardware and software requirements for Open iT will vary depending on the scale of the environment, specifically, the number of distinct users that will be monitored.

Do you offer both Cloud/SaaS and on premise solutions for your application?

Yes, Open iT offers both Cloud/SaaS (Managed Service) and On-premise solutions.

Can you drill down into more detail per data point?

Yes, Open iT reports can be drilled down to navigate hierarchically organized data.

What is the granularity of reports?

Open iT reports can be viewed at hourly, daily, weekly, monthly, quarterly and yearly granular levels.

How does the tool report changes on license information (i.e. number of available licenses) and user information (i.e. groups, department) over time?

Open iT retains license information as well as usage information by user parameters based upon designation at the time of metering.

Can Open iT send alerts/warnings to specific individuals or groups when defined conditions occur?   

Yes. Open iT supports e-mail alerts on different license events such as stoppage of a license server, license expiration, and exceeding license usage thresholds. You can define the conditions of your alerts based on your requirements.

For example, your administrator may want to receive an e-mail if your licenses have reached 90% utilization. The administrator can set up an alert for 90% Max Utilization and configure it to send it to his e-mail, instead of constantly monitoring the dashboards.

What is the method of alerting in Open iT? (Email, Web App, Text, Pop up alert on Client Computer)

The method of alerting is through e-mail. In addition to e-mail, there are also alerts/warnings that are displayed on the web interface (License Monitor Portal and Dashboard) such as for license expiration and license daemon status.

Can Open iT show the current license usage in real-time?

Yes, Open iT includes a portal for viewing real-time usage of all applications for all monitored license servers.

What is the interval time of refresh for the real-time license monitoring?

The default interval time is 5 minutes.

Open iT can support several license managers but what if new license manager comes out?

Open iT constantly adding support for more license managers based on number of customer requests. In addition, customers may request for prioritization of support for any new license manager at an additional cost.

Which internet browsers are supported?

Open iT supports all web browsers from any major vendors such as Internet Explorer, Google Chrome, Mozilla Firefox, Safari and Opera.

Does Open iT have the ability to change the display name of a license feature to a business meaningful name?

Open iT provides mechanisms for substituting the original or raw feature name with an alternative name, allowing for the use of simpler, more descriptive terms to help users and others who use Open iT reports to recognize these licensed software products more easily.

Renaming of products and features is non-permanent; that is, names can be changed at any time, allowing for change in the internal naming to better track the vendor’s products as they change over time.

Open iT also includes out of the box feature rename mappings for selected applications.

Can you customize reports and dashboards in Open iT?

Yes. Open iT has flexible reporting capabilities allowing users to present reports in multiple ways.

Can Open iT support LDAP protocol, including Microsoft Active Directory?

Open iT provides an interface for connecting to LDAP, including Microsoft Active Directory, in order to download additional information about the users, such as Full Name, Business Unit, Location, Cost Center, etc. and integrate the information in the reporting.

Does your app support role based authorization?

Yes, a customer can choose to skip any version. Every version update has unique features added, and these features often come from customer requests. Open iT may suggest which update would be the most appropriate version in the company’s working environment, but the customer still has the complete freedom to choose whether to install a new version or not, as long as the current version is still supported.

Describe your version upgrade and patching scheduling. Can we skip one or more major version releases?

Yes, a customer can choose to skip major versions. Every version update has unique features added, and these features often come from customer requests. Open iT may suggest which update would be the most appropriate version in the company’s working environment, but the customer still has the full authority to choose whether to install a new version or not, as long as the current version is still supported.

Does your solution support SAP licensing? If yes, please elaborate on the solution e.g. how you aggregate and report on results, optimize and adjust licenses, etc.

Yes. Open iT offers the Optimizer for SAP® Licensing – a powerful and complete solution to effectively control an organization’s SAP license usage and efficiently manage SAP licensing costs.

SAP licenses are optimized based on the actual usage performed by SAP users. Our solution matches usage criteria to the license types purchased by the customer, calculates the necessary license for each user, then consolidates the users from different systems to distinct named employees.

Furthermore, our solution also finds dormant, duplicate, and low-active user accounts in each application-level so that these accounts can be eliminated and their licenses freed. Last but not least, the solution tracks on software-engine values.

If you support SAP licensing, is there a need for configuration/coding in SAP? What is required?

Open iT installs an agentless collector, which communicates with the SAP instances through the standard API RFC. This is external to the SAP system and does not require any special configuration or coding within SAP. Most clients regard this as a major benefit of our Optimizer for SAP® Licensing solution compared to our competitors.

Does your solution support SAP licensing?

Yes, Open iT offers the Optimizer for SAP® Licensing – a powerful and complete solution to effectively control an organization’s SAP license usage and efficiently manage SAP licensing costs.

Does your tool support licenses on virtual environments?

Yes, Open iT provides visibility of licenses even on virtual environments such as Hyper-V, VMWare, Virtual Box and Citrix virtualization technologies.

What is the interval time of refresh for the real-time license monitoring?

The default interval time is 5 minutes.

Does your solution support SAP licensing? If yes, please elaborate on the solution e.g. how you aggregate and report on results, optimize and adjust licenses, etc.

Yes. Open iT offers the Optimizer for SAP® Licensing – a powerful and complete solution to effectively control an organization’s SAP license usage and efficiently manage SAP licensing costs.

SAP licenses are optimized based on the actual usage performed by SAP users. Our solution matches usage criteria to the license types purchased by the customer, calculates the necessary license for each user, then consolidates the users from different systems to distinct named employees.

Furthermore, our solution also finds dormant, duplicate, and low-active user accounts in each application-level so that these accounts can be eliminated and their licenses freed. Last but not least, the solution tracks on software-engine values.

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