Open iT, a leader in software license management for engineering applications, has partnered with ServiceNow, a top provider of Software Asset Management (SAM) solutions. This integration combines Open iT LicenseAnalyzer‘s advanced license analytics with ServiceNow’s powerful SAM Pro platform, revolutionizing how organizations optimize and manage engineering and specialty software licenses.
Check out Open iT at the ServiceNow Store here.
Unlock Insight-Driven License Management
The Open iT-ServiceNow integration addresses the growing need for precise and efficient software license management in complex IT environments. By combining LicenseAnalyzer’s advanced analytics with ServiceNow’s enterprise-grade SAM capabilities, organizations can enhance operational efficiency, ensure compliance, and control costs effectively.
Open iT provides detailed visibility into software license consumption across various engineering and specialized applications, offering actionable insights into allocation, utilization, and optimization. Integrating with ServiceNow extends these capabilities, streamlining data processing and centralizing reporting within a unified SAM platform.
The integration enhances ServiceNow’s comprehensive dashboard framework for software asset monitoring. Open iT connects seamlessly with various license managers and servers, collecting and normalizing real-time license usage data. The ServiceNow Adapter then imports this data, enriching reports with advanced analytics and custom visualizations tailored to organizational needs.
Comprehensive License Usage Reporting and Analytics
Open iT license usage data seamlessly integrates with pre-existing license entitlements on ServiceNow, ensuring a comprehensive view of license allocation and compliance.
By integrating Open iT’s processed license data into ServiceNow, users gain comprehensive visibility into their license ecosystem. This integration enables the creation of detailed reports and analytics, driving strategic decision-making, software optimization, operational efficiency, and improved IT budgeting.
Key reports include:
- Utilization and User Ratio: Provides an in-depth evaluation of license efficiency by calculating the ratio of license utilization—normalized across products and publishers—to the number of unique users accessing those licenses.
- Total Spend: Provides a complete overview of expenditure across all engineering licenses, helping organizations manage budgets and optimize software investments.
- Potential Savings: Identifies opportunities to reclaim underutilized or redundant licenses, leading to significant cost reductions.
- Top Denied Products: Highlights frequently denied products due to maxed-out concurrent usage, helping allocate resources more effectively.
- Top Denied Users: Identifies users frequently denied access to specific products, ensuring essential tools are available to those who need them.
- License Usage Over Time: Offers a holistic view of license usage, aiding in future planning and compliance.
Data-Driven SAM Operations within ServiceNow
The Open iT-ServiceNow integrations extends beyond traditional reporting and analysis, enabling a suite of operational capabilities powered by Open iT’s granular license usage data.
A key example of is the Success Portal within ServiceNow’s Software Asset Workspace. Leveraging data from Open iT, this tool equips operational managers with the functionality to:
- Identify Cost-Reduction Opportunities: Leverage precise usage analytics to uncover inefficiencies, such as underutilized licenses or redundant allocations, and highlight areas for potential cost savings.
- Assign and Manage Tasks: Facilitate cross-functional collaboration by delegating actionable tasks to key stakeholders, such as project leads for resource realignment and procurement managers for license rightsizing or contract optimization.
- Track Savings Realization: Monitor progress on assigned initiatives, quantifying potential savings identified during analysis and calculating the realized savings post-implementation, thereby providing a transparent evaluation of financial impact.
Key Use Cases of the Open iT-ServiceNow Integration
By offering ServiceNow users robust reporting and analytics on their engineering licenses and other technical applications, they can use this for the following use cases:
- License Models and Agreements: Analyze licensing structures for cost-effectiveness, aligning with operational requirements.
- Cost Reduction: Proactively monitor licenses to cut costs while maintaining resource availability.
- Increased Productivity: Prevent workflow disruptions by ensuring licenses are available when needed, improving user satisfaction.
- Efficient Resource Utilization: Reallocate licenses to users who need them most, maximizing resource efficiency.
- Compliance and Risk Management: Mitigate legal and financial risks by tracking license usage and ensuring agreement compliance.
Implementation and Deployment
Implementing the Open iT LicenseAnalyzer -ServiceNow integration is simple and user-friendly. Organizations can download the Open iT LicenseAnalyzer app from the ServiceNow Store and follow the detailed installation steps in Open iT’s online documentation. The integration supports Open iT LicenseAnalyzer version 10.1 and is compatible with ServiceNow SAM Pro versions Utah, Vancouver, and Washington.
Reach out to Open iT today to learn how this integration equips IT teams with the tools to make informed decisions, optimize license allocation, ensure compliance, reduce costs, and maximize resource efficiency.
