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Frequently Asked Questions
Explore our Frequently Asked Questions to learn more about our products, licensing insights, implementation, and support.
We’ve gathered the most common inquiries here to help you get the information you need faster.
Open iT is an enterprise software company that provides advanced analytics for software license usage, application activity, and IT resource consumption. It helps large organizations gain accurate visibility into how software is actually used across the enterprise.
Open iT enables organizations to measure, analyze, and optimize software usage. By collecting real-time and historical data from license servers, applications, and systems, Open iT helps enterprises reduce software costs, improve license availability, and support compliance and strategic decision-making.
Open iT was founded to solve the problem of limited visibility into real software usage. Enterprises were making licensing and investment decisions based on estimates rather than facts, leading to overspending, inefficiencies, and operational risk. Open iT was created to provide objective, usage-based insights.
Open iT has been in the market since 1999, with over two decades of experience supporting enterprise-scale software license management and optimization initiatives.
Open iT was founded in Oslo, Norway, and has major offices in Houston (United States), Oslo (Norway), and Lucena City (Philippines).
Open iT operates globally, supporting customers across North America, Europe, and Asia, and serving enterprises with distributed, multi-region IT environments.
Open iT serves industries with complex and high-value software environments, including engineering, energy, manufacturing, automotive, aerospace, semiconductors, pharmaceuticals, and other large enterprises that rely on mission-critical software.
Open iT primarily works with large enterprises and global organizations that manage diverse software portfolios, multiple licensing models, and thousands of users across departments and locations.
Open iT delivers the greatest value to mid-sized and large enterprises, particularly organizations with significant software spend, complex licensing agreements, and a need for centralized visibility and governance.
Open iT is primarily a software vendor, offering a comprehensive analytics platform for license, application, computing, and storage usage. The company also provides professional and managed services to support implementation, optimization, and long-term success.
Open iT's core expertise is deep usage metering and analytics, including real-time monitoring, historical trend analysis, concurrency measurement, and true active usage tracking across complex software environments.
Unlike traditional SAM tools that focus on inventory and entitlements, Open iT focuses on actual usage behavior. It provides accurate insights into how software is used in practice, enabling more effective cost optimization, availability planning, and vendor negotiations.
Open iT is vendor-neutral by design. It collects and normalizes data across multiple software vendors, license managers, and environments, allowing organizations to analyze usage consistently without relying on vendor-reported metrics.
Open iT is guided by values of accuracy, transparency, and long-term value. The company prioritizes reliable data, practical insights, and measurable outcomes that support informed enterprise decision-making.
Open iT supports long-term success through scalable technology, continuous optimization capabilities, enterprise support, and services that adapt to evolving licensing models and business needs.
Data analytics is central to Open iT. The platform transforms raw usage data into actionable insights that support optimization, forecasting, executive reporting, and strategic planning.
Open iT is built to support large, complex enterprise environments, handling high data volumes, distributed infrastructures, and global organizations while maintaining accuracy and performance.
Open iT maintains partnerships with technology providers, system integrators, and enterprise customers, enabling integration with license servers, ITSM platforms, and business intelligence tools.
Open iT continuously evolves its technology to support new and changing licensing models, including subscription, cloud, token-based, and usage-based licensing structures.
Enterprises choose Open iT for its accuracy, scalability, vendor neutrality, and depth of insight. The platform supports ongoing cost optimization, audit readiness, vendor negotiations, and long-term software strategy.
The Open iT product suite is an enterprise analytics platform that enables organizations to measure, analyze, and optimize software licenses, applications, compute, and storage usage across complex IT environments.
Open iT manages usage data for license-managed applications, standalone software, SaaS and cloud applications, engineering tools, compute workloads, and storage resources.
Yes. Open iT is vendor-neutral and supports multiple license managers and software vendors.
Yes. Open iT supports 27 cloud-based and SaaS platforms, in addition to 90+ license managers. This enables unified visibility across SaaS, subscription, concurrent, and on-premises licensing models within a single analytics platform.
Yes. Open iT supports vendor-specific rules and licensing structures, including feature-level tracking where applicable.
Yes. Open iT supports token-based, concurrent, named-user, subscription, and consumption-based models.
Yes. Open iT supports highly customizable reporting.
Yes. Dashboards can be tailored by role or user.
Yes. Open iT supports role-based access control (RBAC).
Yes. Open iT integrates with a wide range of license managers.
Yes. Open iT integrates with Active Directory and identity systems.
Yes. Open iT supports integration with ITSM platforms.
Yes. Data can be exported and integrated into BI tools such as Power BI and Tableau.
Yes. Open iT provides APIs for integration and automation.
Yes. Open iT is designed for large-scale, global enterprise environments with high data volumes.
Open iT scales through distributed data collection and centralized analytics, supporting multi-region, multi-time-zone, and multi-vendor environments.
Yes. Open iT supports unified tracking of on-premises, cloud, and SaaS environments.
Yes. Open iT is designed for hybrid IT environments.
Yes. Open iT supports monitoring across virtualized desktops and servers.
Open iT collects data from license servers, applications, operating systems, and infrastructure components. The data is normalized, processed, and aggregated to provide real-time monitoring, historical trends, and advanced analytics.
Open iT consolidates data from multiple vendors, servers, and environments into a single centralized analytics platform, providing enterprise-wide dashboards and reports.
Yes. Open iT provides real-time monitoring of supported license-managed applications, including current usage, availability, and concurrency levels.
Yes. Open iT stores and analyzes historical usage data, enabling trend analysis, forecasting, audit support, and renewal planning.
LicenseAnalyzer – Software license usage analytics
ComputeAnalyzer – Compute and workload monitoring
StorageAnalyzer – Storage utilization and growth analysis
LicenseAnalyzer collects and analyzes data from license servers and applications to track who uses what software, when, for how long, and at what concurrency level, enabling optimization and governance.
Yes. Open iT supports granular drill-down by application, feature, user, host, department, or session.
Yes. Usage can be analyzed by location, region, or site, supporting global enterprises.
Yes. Open iT provides detailed concurrency analytics, including peak and average usage.
Yes. Open iT tracks license denials and queue events to identify shortages.
Yes. Open iT identifies unused and underutilized licenses to support cost reduction.
Yes. Open iT distinguishes between checked-out and actively used licenses, detecting idle sessions.
Yes. Open iT supports automated license harvesting and reclaiming for inactive sessions.
Yes. Forecasting is supported through historical trend analysis and predictive modeling.
Yes. Open iT provides analysis of peak, average, and minimum usage patterns.
LicensePredictor analyzes historical usage to forecast future license demand, helping organizations avoid shortages and over-purchasing.
LicensePlanner enables what-if simulations and scenario analysis, allowing organizations to evaluate licensing models, quantities, and contract strategies based on actual usage data.
Yes. Open iT maps usage to organizational units, departments, and cost centers for governance and allocation.
Yes. Open iT supports mapping usage to projects or internal groupings, enabling project-level accountability.
Yes. Open iT enables usage-based chargeback and showback models.
Open iT aligns usage data with organizational structures to enable accurate cost allocation and accountability.
Open iT enables optimization by identifying inefficiencies, redistributing licenses, reducing idle usage, and aligning license quantities with actual demand.
Open iT provides configurable alerts when usage approaches or exceeds defined thresholds.
Yes. Administrators can configure custom thresholds and alert triggers.
Yes. Open iT generates accurate, defensible, audit-ready reports.
Open iT supports audits by maintaining historical usage records, entitlement comparisons, and standardized reporting.
The Open iT solutions portfolio provides enterprise analytics for software license usage, application activity, compute workloads, and storage utilization, enabling organizations to measure, optimize, and govern IT resources at scale.
Open iT addresses challenges related to limited usage visibility, rising software costs, inefficient license allocation, complex licensing models, compliance risk, and lack of enterprise-wide transparency.
Open iT solves the problem of managing software without accurate usage data, replacing assumptions with measurable insights that support cost control, availability planning, and strategic decisions.
Open iT collects usage data from multiple sources, normalizes it across vendors and environments, and transforms it into actionable analytics, dashboards, and reports that guide operational and strategic decisions.
Open iT solutions are used by large enterprises and global organizations that manage complex software portfolios and require centralized visibility and governance.
Open iT reduces costs by identifying unused, underutilized, or inefficiently allocated licenses, enabling right-sizing and better purchasing decisions.
Yes. Open iT highlights optimization opportunities, excess capacity, and usage inefficiencies.
Open iT improves utilization by reallocating unused licenses, reducing idle sessions, and aligning license counts with actual demand.
Yes. Open iT centralizes usage data across vendors, regions, departments, and environments into a single enterprise view.
Open iT links usage to users, departments, projects, and locations, enabling clear visibility into cost drivers.
Open iT collects data from license managers, applications, systems, and infrastructure, then normalizes and analyzes it to ensure accurate, consistent enterprise reporting.
Yes. Open iT transforms raw data into clear recommendations and optimization insights.
Open iT provides verified usage metrics and trends, enabling decisions based on measurable evidence.
The platform supports decision-making through dashboards, historical trends, forecasting, and scenario modeling.
Open iT provides standardized and customizable reports for day-to-day license monitoring and issue resolution.
Open iT delivers normalized, enterprise-level analytics that can be shared across stakeholders or integrated into BI platforms.
Yes. Open iT strengthens SAM initiatives with accurate usage tracking, governance support, and audit-ready reporting.
Yes. Open iT standardizes license management by normalizing multi-vendor data into consistent metrics.
Open iT supports procurement, optimization, renewal, and retirement decisions through continuous usage analysis.
Open iT supports planning by analyzing historical usage, growth trends, and peak demand patterns.
Yes. Forecasting capabilities help anticipate future demand and renewal requirements.
Yes. Open iT monitors peak usage and denials, enabling proactive mitigation.
Open iT identifies redundant or overlapping applications, enabling portfolio simplification.
Yes. Open iT supports concurrent, named-user, token-based, subscription, and usage-based licensing structures.
Open iT provides objective usage evidence to strengthen negotiation positions.
By comparing actual consumption to entitlements, Open iT enables informed discussions around pricing and quantities.
Yes. Documented usage trends support renewal and expansion decisions.
Yes. Usage analytics align software investments with long-term business goals.
Open iT provides historical insight and scenario modeling to guide sustainable licensing strategies.
Open iT analyzes concurrency and peak demand to ensure sufficient license availability.
Open iT correlates usage with system metrics to identify performance constraints.
Yes. Automation, alerts, and analytics reduce manual effort and reactive management.
Open iT provides continuous visibility into waste and inefficiencies, enabling structured cost optimization initiatives.
Yes. Open iT is designed for ongoing monitoring and improvement, not one-time analysis.
Open iT extends analytics to cloud and SaaS usage, helping control consumption-based costs.
Yes. Open iT supports hybrid deployments across on-prem and cloud.
Yes. Open iT is vendor-neutral and supports diverse software ecosystems.
Yes. Open iT provides a shared source of truth that aligns engineering and IT priorities.
Open iT delivers deep usage visibility for high-cost engineering applications, improving availability and cost efficiency.
Yes. Open iT enables chargeback and showback models based on actual usage.
Open iT enforces transparency and accountability through standardized metrics and access controls.
Yes. Open iT enables centralized oversight while supporting distributed users.
Yes. Open iT provides audit-ready usage records and compliance reporting.
Yes. Verified historical data reduces exposure during vendor audits.
Open iT connects software usage to business demand, enabling better alignment between IT and organizational goals.
Yes. Open iT is built to scale with increasing users, applications, and data complexity.
“Solutions by Role” means Open iT provides role-specific dashboards, reports, and insights tailored to the objectives of different stakeholders across the enterprise.
Different stakeholders require different levels of insight. Open iT tailors views by role to ensure relevance, clarity, and faster decision-making, improving adoption and impact.
Open iT is used by IT managers, Software Asset Managers (SAM), license administrators, engineering managers, operations teams, procurement, finance, compliance teams, and executive leadership.
Role-based solutions reduce information overload by delivering focused, actionable insights aligned with each stakeholder's responsibilities.
Open iT helps IT managers gain centralized visibility into usage, control costs, manage availability, and reduce operational risk across the software estate.
IT managers gain visibility into real-time license consumption, historical trends, peak usage, denials, idle sessions, and underutilization.
Open iT enables cost control by identifying excess licenses, inefficiencies, and opportunities to right-size entitlements.
For SAM teams, Open iT provides accurate usage tracking, normalized reporting, and audit-ready data that strengthens governance and optimization initiatives.
Open iT automates data collection and report generation, reducing manual reconciliation and ensuring consistent enterprise-wide reporting.
Open iT supports governance by providing transparent usage data, centralized oversight, and role-based access controls.
License administrators use Open iT to monitor license availability, detect denials, manage concurrency, and respond proactively to usage spikes.
Open iT reduces manual effort through automated monitoring, alerts, and standardized dashboards.
Engineering managers gain insight into software availability and usage trends, ensuring teams have reliable access to critical applications.
Open iT identifies idle sessions, peak constraints, and denial patterns, enabling corrective action to improve availability.
By proactively monitoring license denials and usage bottlenecks, Open iT minimizes productivity loss caused by unavailable software.
Operations teams use Open iT to monitor workload trends, plan capacity, and reduce reactive troubleshooting.
Open iT enables proactive planning by providing visibility into demand patterns, helping teams allocate resources efficiently.
Open iT provides procurement with objective usage data to guide renewals, negotiations, and purchasing decisions.
Open iT strengthens negotiation positions by providing documented evidence of actual usage versus entitlements.
Procurement teams can use historical usage trends and demand forecasts to support renewal and expansion decisions.
Open iT supports finance by linking software usage to departments, projects, and cost centers for improved financial transparency.
Open iT provides detailed usage attribution, enabling finance teams to understand software cost drivers across the enterprise.
Open iT enables usage-based chargeback and showback by aligning costs with measurable consumption.
Open iT provides CIOs with strategic visibility into IT resource utilization, cost exposure, and optimization opportunities.
Open iT supports strategy through trend analysis, forecasting, and scenario modeling that guide long-term IT investment decisions.
By linking usage metrics to business demand and cost impact, Open iT enables alignment between IT operations and enterprise objectives.
Open iT supports decision makers by providing clear, defensible data that reduces uncertainty and improves accountability.
Open iT delivers high-level dashboards summarizing trends, risks, optimization opportunities, and financial impact.
Open iT supports executive reporting through customizable summaries and BI integrations.
Open iT provides accurate usage records, centralized oversight, and audit-ready reporting to support compliance initiatives.
The solution helps compliance teams monitor license adherence, detect anomalies, and maintain defensible documentation.
Open iT reduces audit exposure by maintaining consistent, verified historical usage data accessible across stakeholders.
Open iT serves as a single source of truth, enabling collaboration between IT, engineering, finance, procurement, and compliance teams.
Shared metrics and standardized reporting reduce conflicting interpretations and align stakeholders around consistent data.
Open iT provides configurable dashboards and reports that evolve with organizational priorities and structure.
Open iT offers a full range of services including implementation, consulting, optimization advisory, training, technical support, and managed services to ensure long-term success.
Open iT services support long-term value by enabling continuous optimization, governance maturity, and strategic license management, rather than one-time analysis.
Organizations with complex licensing environments, high software spend, and enterprise-scale deployments benefit most from Open iT services.
Open iT provides end-to-end implementation including environment assessment, architecture design, deployment, configuration, integration, validation, and initial reporting setup.
Implementation timelines depend on environment size and complexity, but most enterprises achieve initial visibility within weeks, followed by phased optimization.
Yes. Open iT provides structured onboarding to ensure stakeholders understand platform capabilities and best practices.
A typical implementation includes data source integration, configuration, validation, user enablement, and rollout of dashboards and reports, followed by optimization planning.
Open iT offers role-based training for administrators, analysts, IT managers, and executives.
Yes. Knowledge transfer sessions ensure internal teams can operate, maintain, and expand the solution independently.
Open iT enables self-sufficiency through training, documentation, standardized reporting frameworks, and best-practice guidance.
Yes. Open iT offers consulting focused on license optimization, cost control, and usage analysis.
Yes. Advisory services help interpret data, prioritize actions, and design governance improvements.
Yes. Strategic consulting supports long-term licensing strategy and enterprise alignment.
Yes. Open iT helps design structured, data-driven optimization roadmaps.
Yes. Workshops identify inefficiencies, risks, and improvement opportunities.
Yes. Open iT supports end-to-end license optimization initiatives.
Yes. Open iT conducts usage assessments to establish baselines and savings opportunities.
Yes. Open iT supports planning using historical data, forecasting, and scenario modeling.
Yes. Trend analysis identifies growth patterns and shifting demand.
Yes. Open iT provides periodic health checks to ensure accuracy, performance, and relevance.
Open iT identifies opportunities by analyzing idle usage, peak demand, denial events, cost alignment, and usage anomalies.
Yes. Open iT provides ongoing support to maintain performance and ensure continuous value.
Support models include standard support, enterprise support, and managed services.
Yes. SLA-based options are available for enterprises requiring defined response times.
Yes. Open iT provides global technical support for troubleshooting and system maintenance.
Yes. Post-deployment services ensure adoption, tuning, and optimization after go-live.
Yes. Open iT has experience supporting phased and global enterprise rollouts.
Yes. Services are designed for complex, high-scale environments.
Yes. Open iT supports multi-region and multi-time-zone implementations.
Yes. Services support hybrid on-prem and cloud environments.
Yes. Managed services allow Open iT experts to operate and optimize the solution on behalf of the customer.
Open iT can manage tasks including data validation, optimization analysis, reporting, configuration tuning, and performance monitoring.
Yes. Open iT provides advanced usage analysis and interpretation services.
Yes. Open iT delivers both standard and executive-level reporting.
Yes. Reports can be tailored to organizational structure and KPIs.
Yes. Automated scheduling and distribution are supported.
Yes. Data validation ensures reporting accuracy and reliability.
Yes. Configuration services align the platform with enterprise requirements.
Yes. Open iT supports custom integrations with enterprise systems.
Yes. Continuous tuning ensures optimal performance.
Yes. Open iT analyzes usage and infrastructure correlations to improve performance.
Yes. Periodic performance reviews assess system health and optimization status.
Yes. Open iT helps define KPIs aligned with financial, operational, and governance goals.
Yes. Open iT supports process improvements based on usage insights.
Yes. Open iT supports change initiatives through data-backed communication and planning.
Yes. Open iT links usage data to cost and business impact metrics.
Yes. Open iT provides usage-based evidence for negotiation strategies.
Yes. Open iT supports audit preparation and response.
Yes. Compliance reviews are supported through standardized reporting.
Yes. Open iT supports cost recovery through usage-based allocation.
Yes. Open iT enables detailed allocation by department, project, or cost center.
Yes. Open iT extends analytics to cloud and SaaS environments.
Yes. Open iT assists with version upgrades and architectural transitions.
Yes. Documentation supports administrators and stakeholders.
Yes. Open iT services are structured to support ongoing, multi-year optimization initiatives.
This section covers deployment models, architecture, integrations, data handling, security, scalability, compliance, system operations, and performance considerations.
Open iT integrates into existing IT environments by collecting usage data from current systems without disrupting applications, users, or infrastructure. It complements existing SAM, ITSM, and analytics tools.
Open iT supports on-premises, cloud, and hybrid deployments, allowing alignment with enterprise IT policies and infrastructure strategies.
Open iT supports both deployment models and can be implemented according to organizational requirements.
Yes. Open iT supports global, multi-region, and multi-time-zone deployments.
Infrastructure requirements vary by scale but typically include application servers, databases, and data collection components aligned with enterprise standards.
Yes. Open iT integrates with existing servers, license managers, identity systems, and enterprise databases.
Yes. Open iT integrates with ITSM platforms, monitoring tools, and enterprise management systems.
Yes. Open iT supports integration with BI tools such as Power BI and Tableau.
Open iT supports both agent-based and agentless data collection, depending on the environment and monitoring needs.
Yes. Many data sources, including license servers, can be monitored without deploying agents on end-user machines.
Open iT uses secure connectors and log-based data collection methods to gather accurate usage information from license servers.
Open iT supports data collection from license managers, applications, operating systems, compute platforms, storage systems, and cloud services.
Data refresh frequency is configurable, ranging from near real-time updates to scheduled batch processing.
Open iT ensures accuracy through validation processes, normalization, and controlled aggregation mechanisms.
Usage data from different vendors and licensing models is normalized into standardized analytics for consistent reporting.
Centralized processing and standardized schemas ensure data consistency across environments and time periods.
Open iT supports configurable data retention policies to balance historical analysis needs with storage and compliance requirements.
Yes. Open iT is designed for multi-year historical analysis to support trend evaluation and forecasting.
Yes. Open iT incorporates enterprise-grade security controls to protect data in transit and at rest.
Yes. Secure authentication, role-based access control, and encrypted communication are supported.
Yes. Open iT aligns with enterprise security best practices and access governance requirements.
Open iT supports configurable privacy controls, access restrictions, and anonymization options where required.
Yes. Open iT supports internal and regulatory compliance initiatives through audit-ready reporting and governance controls.
Yes. Standardized compliance and audit reports are available.
Yes. Open iT is suitable for regulated industries that require traceability, governance, and auditability.
Yes. Open iT supports backup and disaster recovery strategies aligned with enterprise IT practices.
Yes. High-availability architectures can be implemented to ensure system reliability.
Yes. Open iT is designed to scale both horizontally and vertically.
Yes. Open iT supports increasing data volumes, users, and applications without requiring architectural redesign.
Yes. Open iT processes large volumes of usage data efficiently in enterprise environments.
Distributed data collection combined with centralized analytics ensures performance at scale.
Yes. Virtualized desktops and servers are supported.
Yes. Concurrent, named-user, token-based, subscription, and usage-based models are supported.
Open iT normalizes vendor-specific licensing rules into consistent enterprise analytics.
Yes. Automated report scheduling and distribution are supported.
Accuracy is maintained through validated data pipelines and consistent aggregation logic.
Yes. Data can be exported for integration and advanced analysis.
Yes. Open iT supports forecasting, trend analysis, and scenario modeling.
Yes. APIs, alerts, and integrations enable automation workflows.
Yes. Usage data can be correlated with system metrics to support performance monitoring.
The platform is optimized to maintain performance under high data volumes and enterprise load.
Maintenance aligns with enterprise IT practices and can be supported by Open iT services.
Upgrades are structured to minimize disruption and maintain data integrity.
Updates follow controlled release processes consistent with enterprise change management.
Yes. Dashboards, reports, and integrations can be customized to meet enterprise needs.
Yes. Open iT supports global enterprise environments with diverse user bases.
Yes. Remote and hybrid work environments are supported.
Yes. Open iT supports geographically distributed teams with centralized analytics.
Open iT supports offline data collection with synchronization once connectivity is restored, depending on configuration.