Investing in Open iT is more than just gaining access to advanced license metering and optimization tools. It means that you are also entering into a collaborative partnership with a team that is committed to maximize investment returns (ROI) from day one.
We understand that enterprise IT environments can be complicated, and that change is not always easy. That’s why our Delivery and Support teams work closely with you in a proactive, structured, and hands-on approach to ensure your success – not just during onboarding, but every step of the way.
Phase 1: Kick-off and Planning
Our first priority is to understand your organization – how it’s structured, what tools and software you use, and what your goals are. We don’t believe in a “one-size-fits-all” approach, so every deployment is customized to match your specific needs, infrastructure, and people.
Here’s what to expect:
- Dedicated project manager and technical resources assigned
- Business objectives and scope are clarified.
- A tailored implementation roadmap is designed.
You’ll receive a kick-off deck, a clear communication plan, and a schedule that outlines key milestones and deliverables.
Phase 2: Technical Setup and Integration
In this phase, our expert resources collaborate closely with your IT team to ensure that the Open iT tools are properly installed and integrated with your existing systems (e.g., Active Directory, license servers, etc.).
What we do:
- Deploy Open iT servers in your environment.
- Configure data sources and reporting structure.
- Ensure compliance with security and privacy protocols.
We provide step-by-step guidance, documentation, and validation at every stage. This phase ensures clean, consistent data collection – laying the foundation for meaningful analytics.
Phase 3: Training and Knowledge Transfer
We don’t just meet with your IT administrator; we also equip your team with the skills and confidence they need to get the most out of the platform. Whether it’s creating custom dashboards, generating audit-ready reports, or identifying underused software, your users will be ready to take full control.
Our approach:
- User role-based training sessions (Admin, Analysis, Reporting).
- Hands-on configuration workshops.
- Access to knowledge base and support portal
Our training can be delivered virtually or on-site, and is tailored based on your team structure, technical level, and other specific needs.
Phase 4: Optimization and Use Case Development
Even after the open iT system is up and running, we still continue to work with you do more than just provide data but to help you use that information to take action. Whether if it’s identifying unused software, rightsizing license counts, or preparing for vendor audits, our team ensures Open iT delivers real and measurable value.
This includes:
- Usage pattern analysis.
- Cost-saving opportunity identification.
- Customized reports for stakeholders.
Phase 5: Ongoing Support and Partnership
Our delivery and support teams are global, responsive, and highly specialized. They’re not just here to fix system issues, but they’re also part of your continuous improvement journey. From version upgrades to technical advisory sessions, we stay involved as long as you need us.
You’ll benefit from:
- Dedicated support contact.
- Quarterly optimization reviews (optional).
- Service level agreement (SLA)-backed response times and proactive issue resolution.
Being Good to Great: Real Results, Real Confidence
Open iT brings together a team of highly specialized experts ready to meet all your software optimization needs – regardless of your industry, goals, or technical demands. We’ve helped, and still continue to help Fortune 500 companies, universities, and government agencies gain full control of their software environments.
Our customers often report:
- 20-40% reduction in license overspend within the first year,
- Streamlined vendor audit processes, and
- Faster decision-making using real-time usage insights.
It is all part of our commitment to helping organizations go from good to great in their software asset management.
Ready to Get Started?
Choosing Open iT is just the beginning of your journey toward smarter software management. With our Delivery and Support Team by your side, you’re not just getting a tool – you are gaining a team of experts dedicated to helping you succeed.
Want to see how it works?
Reach out to request a demo and hear what our customers have to say.
