Quality of Service: Key to Better Software Access and User XP

Quality of Service (QoS) is the nexus between software access, license denial, employee experience, and productivity. Research consistently underscores the positive correlation between design-centric firms that prioritize worker experience and increased productivity. In industries as crucial as construction, engineering, energy, and oil and gas, where swift and uninterrupted access to industrial design and engineering software is of paramount importance, a favorable QoS is essential.

Software Accessibility: A Quality of Service Cornerstone

Seamless software access enhances user satisfaction and engagement by enabling professionals to work efficiently, free from software-related obstacles. This engagement positively influences job satisfaction and overall well-being. Furthermore, it triggers a ripple effect, enhancing productivity and operational efficiency.

Efficient software access ensures work progresses smoothly, contributing to increased productivity and timely project completion. Whether using CAD software for designing structures or simulation tools for optimizing energy systems, quick and immediate software access guarantees precise calculations, simulations, and design work.

Accessible software minimizes the risk of errors and rework. However, persistent issues such as software license denial negatively impact both the quality of service and the overall employee experience in these industries.

Elevating Quality of Service with Software License Management

Software license management offers a solution to the challenges posed by software license denial and ultimately improves Quality of Service scores. Regardless of the reasons behind software license denial, any interruption in license access can lead to frustration and a substantial waste of valuable time.

Visibility and Monitoring

Software license management offers a holistic view of an organization’s software license portfolio, encompassing titles, versions, and license counts. This comprehensive insight empowers informed decisions for portfolio optimization.

Software license management tools actively monitor license consumption, tracking usage frequency and users. This metering process provides valuable data for data-driven decisions regarding software titles and versions, aligning them with actual demand.

Right-Sizing and Denial Data

With the insights gathered through SLM, organizations can right-size their software portfolio by making necessary changes based on actual utilization. For example, if power users require more access to critical software, named user licenses can be allocated to them, ensuring smooth access.

Moreover, SLM tools go beyond usage tracking by providing denial data. This data differentiation is crucial, identifying “true denials,” where a user is consistently denied access from every license server they attempt to draw a license from, and “false denials,” where a user is initially denied a license upon their first request but subsequently secures one from another independent license server. Analyzing this denial data is instrumental in identifying access bottlenecks and informing decisions regarding the need for additional licenses or reallocation.

For engineering projects with varying license demand due to project phases or user fluctuations, SLM offers scalability. This flexibility ensures uninterrupted work during peak periods, elevating the Quality of Service and overall end-user experience.

Real World Examples

Two compelling case studies showcase the transformative power of software license management in addressing software license denials in disparate sectors, each yielding remarkable results.

Case 1: The Energy Company’s Pursuit of Productivity

An energy company sought to enhance its engineers’ operational productivity. Through effective software license management, it enabled them to gain valuable insights into the oversight and administration of their software assets. This resulted in a detailed and accurate perspective on the usage patterns of their high-end applications.

Armed with this newfound visibility, the energy company could fine-tune their engineering software agreements, achieving greater alignment with their top software provider. They seamlessly tailored more scalable agreements, ensuring that the number of software licenses perfectly matched the needs of end-users. Expensive applications, previously subject to software access challenges, became readily available whenever required.

Case 2: The Scientific Computing Consulting Firm’s Path to Precision

In a parallel success story, a scientific computing consulting firm was facing unique challenges. Their journey into software license management aimed to address two primary issues. First, they grappled with managing their budget, particularly in relation to MathWorks tools, which had always been a major cost driver. Second, they struggled with quantifying the hours spent by consultants on each version of MATLAB.

With a clear understanding of engineering software usage, the company could allocate resources more efficiently. They could optimize the availability of MATLAB licenses, ensuring that consultants had access to the software when they needed it. This resulted in increased productivity, as team members could work more effectively without the frustration of software license denial.

Engaged and Satisfied Employees: The Catalyst for Productivity and Efficiency

The fundamental Quality of Service principle that highlights the relationship between user satisfaction and productivity is clear: engaged and satisfied users equal productive and efficient employees. In industries like construction, engineering, energy, and oil and gas, where license denials or access delays can have profound implications, this equation holds an even greater significance.

Enhanced Engagement and Productivity

Eliminating license denials and minimizing delays have a twofold effect on employee engagement and productivity. When users, particularly engineers, architects, and designers, can access the software and applications they need promptly, they experience a substantial reduction in frustration. As a result, their engagement in their tasks surges.

They can shift their focus entirely to their core responsibilities without being bogged down by software-related hindrances. This optimized workflow translates to higher productivity, where employees can channel their skills and expertise more efficiently.

Better Quality of Work

The ramifications of these heightened Quality of Service levels are conspicuous in the quality of work. Without software access interruptions, professionals can execute their tasks with precision and accuracy.

Timely Project Completion

This increased quality of work is accompanied by a more punctual project timeline. Delays caused by software access issues are virtually eliminated, ensuring that projects progress smoothly. Deadlines are met with greater regularity, and clients can rely on the timely delivery of their projects. Meeting project milestones as planned is essential in maintaining the trust and satisfaction of clients, a fundamental aspect of success in these industries.

Cultivating a Flourishing Bottom Line

In industries reliant on engineering software, the necessity of immediate software access cannot be overstated. The specter of software license denial looms ominously, with its potential to exact a heavy toll in the form of diminished productivity, amplified costs, and elevated risk.

Software license management doesn’t just mitigate denials; it unleashes the potential for a transformed employee experience. By improving the Quality of Service and streamlining software access to mission-critical applications, employee satisfaction and engagement surge to new heights. Empowered end-users become drivers of excellence, thus resulting in a robust bottom line for any organization.

Eliminate engineering software license denials, enhance Quality of Service, and elevate the employee experience with Open iT! Get an Open iT representative to call you today.

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